Cyndi Brannen is the founder of Keeping Her Keys and The Covina Institute. Her work includes the Keeping Her Keys Podcast and several books.

Ethics and Professional Practice Training

Cyndi, as part of her training and career, has received training in ethics and professional practice. She is educated in supporting groups that are traditionally marginalized by the power structure including: women, children, individuals with trauma, persons of color, First Nations/Aboriginal peoples, those with chronic illness and disabilities, and LGBTQI+ individuals. 

Confidentiality and Privacy

All members of The Covina Institute and members of the general public who contact Dr. Brannen or Keeping Her Keys privately are assured of privacy.

All information, including identifying details, will be kept private and will not be shared in any matter.

Confidentiality of all members is ensured. No details of members' actions, writings or other works shall be discussed with anyone, except for the following circumstances:

• Imminent risk of harm to the member of The Covina Institute.
• Discussions of members within leadership.

No member information shall be shared or sold.

Positive Environment

Cyndi and the leadership strive to benefit those with whom they work and take great care to do no harm to any of the community members within the Covina Institute network and members of the public with whom they interact. 

Professional Boundaries

Cyndi and the leadership adhere to strict professional boundaries with members of The Covina Institute and the members of the public with whom they interact.

Commitment to Professional Conduct

Cyndi and the leadership seek to safeguard the welfare and rights of members of The Covina Institute. When conflicts occur, Cyndi and the leadership attempt to resolve these conflicts in a responsible fashion that avoids or minimizes harm. Cyndi and the leadership strive to be aware of the possible effect of their own physical and mental health on their ability to help those with whom they work. As such, The Covina Institute engages in regular practices to ensure the well-being of Dr. Brannen and the leadership.

Commitment to Safety 

Cyndi strives to provide content that is safe, based on the needs of the members and the environment in which they are receiving the content. Great consideration is taken to ensure that no lesson, article or experience is beyond the safe parameters of the member or student. 

No Responsibility for Outcomes

Although Cyndi develops her content based on modern evidence and traditional wisdom, and evaluates it for efficacy, she makes no guarantee or accepts no responsibility for the outcomes or impacts of any of her spoken or written work. This applies to the leadership as well.

Cancellation of Subscription

Members can cancel their subscription through their profile within the network. Canceling a subscription results in removal from the network.

Refunds

Refunds are only given in exceptional circumstances, when there are more two weeks remaining in a subscription. No refunds are provided for individuals who are banned from Covina.

Contact

All general inquiries should be sent to info@keepingherkeys.com. 

Members and students of Covina should use christen@covinainstitute.com.